Privacy policy

9791 Media Ltd ("we") runs Natter! ("Natter!") and is the data controller for your personal data under the UK GDPR and the Data Protection Act 2018.

What we collect

• Account details: email address, password (stored hashed by our authentication provider), username and account type.
• Profile content you add: display name, bio, location, photos, cover images, pronouns, mood, profile skins, Top 8 / Top 16, questionnaire answers and profile soundtrack links.
• Activity: Luv gifts, whiteboard drawings, poll votes, posts, comments, shoutouts, likes, reposts, bookmarks, follows, blocks, reports and notification preferences.
• Technical data needed to keep you signed in and to keep the service secure.

Why we use it

To provide the social network you signed up for (contract), to keep the community safe and moderate content (legitimate interests and legal obligations, including the Online Safety Act 2023), and to understand how the site is used so we can improve it (legitimate interests).

Who can see it

Public profiles and public posts can be seen by anyone. Private profiles and followers-only posts are limited as described in the app. Our staff (editors and moderators) can see reported content to review it.

Services we use

• Lovable Cloud hosts our database, sign-in and file storage. Your account data and uploads are stored there.
• Sign-in keeps a session token in your browser's local storage so you stay signed in. It is not used for advertising.
• Music and video players (Spotify, Apple Music, SoundCloud, YouTube, X, Instagram, TikTok) only load when you tap play. Once loaded, those providers may set their own cookies and receive your IP address under their own privacy policies.
• Fonts are loaded from Google Fonts, which receives your IP address when pages load.

Visitor analytics

We use Lovable's visitor analytics. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, which buttons and links are clicked, how long they stay, how fast pages load, and errors. Detailed data is kept for 90 days and daily summaries for a year. All of this is recorded for every visitor, without cookies and without identifying anyone.

How long we keep data

We keep your data while your account is open. When you delete your account, your profile, content and uploads are deleted straight away. Staff moderation records may be kept for up to 12 months for safety and legal reasons.

Your rights

You can access, correct, export or delete your data. Export and delete are available in Settings. You can also object to or restrict processing, and complain to the Information Commissioner's Office (ico.org.uk).

Age

Natter! is for people aged 13 and over.

Contact

Contact 9791 Media Ltd. A dedicated Natter privacy contact will be confirmed before launch.